Setera OneCloud UCaaS
Cloud solution
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- IP connection agnostic
- Feature rich
- Free choice of device
- Multilingual user clients
- Easy integrations with API
- Easy and fast deployment
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Global service
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- One provider
- One support contact
- Integrates all sites together
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Resilient and secure
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- Global resilient multitenant platform
- Hosted in AWS data centres
- Encrypted media and signalling
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Why businesses choose OneCloud
Never miss a call
Superior Advanced Inbound Call Management
Office on your Mobile
Phone, Transfer calls, Directory, Numbers, Queues, Recording
Third Party Integrations
Ability to integrate with a wide range of 3rd party software
MS Teams Integration
Call on Microsoft Teams and synchronise your availability across all devices
Global Multi-Site
Multi-site Global reach to any location across the globe with free calls on-net
Global installations
OneCloud has been installed in four continents. Setera first surveys sites and then installs complete solutions for clients. Setera’s Network Operations Centre remotely monitors the status of all hardware devices across all countries and contracts with local partners should site visits be needed
OneCloud servers are hosted in AWS data centres in a geographic redundant and resilient configuration within the most secure area of the AWS service, with ISO 27001 certificates
Setera’s own resilient global VoIP network guarantees secure and high quality local and global calling. Setera OneCloud uses TLS encryption and fraud control to secure our end to end service. Our service is GDPR compliant
Setera OneConnect
OneConnect is a communication application (browser, software PC/Mac, app iOS/Android) with integrated telephone functionalities, chat and digital channels like Social Media, Chat or WhatsApp. OneConnect users can access their private and company address book via their laptop, tablet, office phone and mobile device or smartphone.
- Use from Browser or native app (Win & MAC)
- One interface for OneCloud features
- Easy & secure user onboarding with Microsoft SSO
- Digital Channels
- Calendar
- Chat
- Address Book
- Reporting & Analytics
- Group queue management
- Easy Call Transfer
Mobility in the core:
- Through our Mobile First, we provide genuine flexibility to global workers
- Enjoy the mobility necessary to maintain productivity from your preferred location; ‘on-the-run’, home, work, abroad etc
- Utilising our cloud platform ensures authentic flexibility without compromising functionality or quality
Advanced PBX features:
- Advanced incoming call manager
- Define user or call groups based call routing rules
- Create special rules for VIP & black list customers
- Intelligent call back features so you never miss a call
- Record calls from mobile and PC
- Call & Contact centre features
Benefits of OneCloud:
- The most popular smart mobile phone system in the Nordics
- Decide which number to display and at what time of day
- Transfer calls to your colleague – including mobile calls
- Create call groups and join them with a push of a button
- See remote colleagues status (speaking, in a meeting etc.)
- See your colleagues’ vacations and when they’ll be back
- You can offer your customers menu options – push 1 if…
- Serve your customers on all channels as one
- Have identical services for all locations
- All your locations can work as one entity
- One provider for Operator services anywhere in the world
- Centralized management, support, reporting and invoicing
- Fast and controlled deployment
- Significant savings in administration & direct cost
OneCloud integrations:
- With Exchange Calendar and Teams status information integration, user availability information is automatically updated to OneCloud status information, making it available to both the Switchboard Operator and all employees
- With Caller Recognition, you can see customer information on your screen before answering a call
- With AD-Integration, user data is kept up to date
- With plug-and-play CRM Integration, you can integrate many CRM/ERP systems into your service, for example, you can open customer information on your screen before answering a call
- With FreshDesk and ZenDesk integration, you ensure efficient management of your communications, also from a ticketing perspective
If you would like more information, please complete the enquiry form.
We look forward to speaking to you.